Privacy & Cookies

Information we collect

• Enquiries and project requests. When you submit a consultation, quote or project form we collect the details you provide, such as your name, company, role, email address, phone number, location and project information.
• Portal accounts and activity. If you use the client, contractor or partner portal, we process the information you enter there, such as project descriptions, bids, work order updates, notes and uploaded photos.
• Communications. When you email or call us, we keep a record of the correspondence so we can respond and follow up.
• Technical information. Our servers record standard request data (such as IP address, browser type and pages requested) to operate, secure and troubleshoot the site.

How we use it

We use personal information only to:

• respond to your enquiry, prepare proposals and deliver the services you request;
• operate the portal, including sharing project and work-order details with the clients, contractors and field partners involved in a project;
• send transactional emails such as confirmations, notifications and replies;
• protect the site against spam, abuse and security incidents; and
• meet our legal, accounting and contractual obligations.

We do not sell or rent personal information, and we do not use it for third-party advertising.

Cookies, local storage and analytics

Essential cookies and browser storage keep the site working, for example remembering your cookie choice and your portal session. Analytics (Google Analytics 4, with IP anonymisation) load only if you click “Accept” on our cookie banner. You can withdraw consent at any time by clearing this site's cookies and storage in your browser; the banner will then ask again.

Service providers

We use trusted providers to run our services, and they may process personal information on our behalf under contractual confidentiality and security obligations. These include our website hosting provider, Supabase (database and portal data), Resend (email delivery) and Google Analytics (only with your consent). Some providers store or process data outside Canada, including in the United States, where it may be subject to the laws of that country.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymise it. We use encryption in transit (HTTPS), access controls and reputable infrastructure providers to protect it. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the appropriate authorities of a breach where required by law.

Your rights and choices

You may request access to, or correction of, the personal information we hold about you, ask us to delete it, or withdraw consent to its use (subject to legal and contractual limits). To make a request, email info@itelv.ai. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy as our services change. The effective date above shows when it was last revised; material changes will be highlighted on this page.

Contact

Privacy questions or requests: info@itelv.ai
ITELV Technologies Inc., Edmonton, Alberta, Canada